ORDER PROCESSING
We do our best to fulfill orders within 24 hrs and ship within 24 hours after your order is fulfilled.* Please email us immediately at support@weworkin.com if you need a change or to cancel, and we will do our best to help you.
Once an order has been packaged and taken to the shipper, the order cannot be changed or cancelled. (Also, we cannot add any discount codes after an order has been placed.)
*exclusions may apply. During holidays, unforeseen events, and weather circumstances beyond our control, fulfillment and shipping days/times may delay order delivery.
Ugh, this kills us too. Please contact us immediately to help resolve the issue. Although WE WORKIN cannot be held responsible for damages in shipping, or incurred once delivered, WE CAN FILE an insurance claim for you! Please contact us at support@weworkin.com to get started on the shipping claim.
FYI, package theft is on the rise, especially during holiday peaks, so please plan accordingly to either be available for delivery or have a safe place to deliver. We/shippers can not take responsibility for stolen packages or damages due to pets or weather once delivered—please have pets contained so that they don't damage packages left on your premises.
Absolutely! First, please check your Spam/Junk folders if you did not receive it in your Inbox. Then, contact us at support@weworkin.com and we'll resend the confirmation email.
For all U.S. Domestic orders, our Return Policy is valid for 21 days after you receive your order. If 21 days have passed since your purchase, we unfortunately can’t offer you a return or refund. This is due to inventory that may or may not be stocked at the current time, or products going out of stock. RETURNS must be shipped back within 7 DAYS of the return label being issued to the customer via email. We can NOT accept returns for refund, if the package is not shipped within 7 days of the return label being issued.
To be eligible for a Return, your item(s) must be in new, unworn, unwashed condition and suitable for re-sale (new condition, means new! Returned items need to be in re-sale condition. Free of the following, but not limited to… water marks, deodorant stains, perfumes, animal hair, make-up, etc.) Return requests are subject to refusal upon receipt, if they don’t comply with these requirements.
If a product arrives to you with a defect, or we incorrectly send the wrong size, color or item, a prepaid return label will be emailed to you for a return, once the return is in shipment back to us, a replacement item will be reshipped at our expense. Before sending back the package, please email us with all details first, including a picture of the issue, so we can decide the fastest way to resolve your problem to support@weworkin.com.
Sale items and any products in our DEALS collection are final and returns are not accepted. Any return claims after 21 days will be declined.
To start a return, or for more information anytime, please contact us at support@weworkin.com.
Unfortunately, no exchanges or refunds can be made on international orders. If you have an issue with an international order, please contact our customer service at support@weworkin.com and we’ll provide you with store credit for the purchase price, excluding taxes, duties and shipping fees.
Unfortunately, we can not process exchanges, only returns on U.S. domestic orders. Since we are unable to process exchanges, please contact us at support@weworkin.com so that we can set you up for a return/refund (as long as the products are unworn, unwashed, and in their original condition). Once you have contacted us, we will send you a return label to your email (please check your spam/junk folders if you don't see the email in your Inbox), so that you can print it out and send the product(s) back to us. RETURNS must be shipped back within 7 DAYS of the return label being issued to the customer via email. We can NOT accept returns for refund, if the package is not shipped within 7 days of the return label being issued.
Typically, as soon as we receive the returned item(s), we issue a refund back to your original method of payment (minus shipping expenses). Feel free to place a replacement order when the refund is complete, or earlier if you choose.
Just FYI, when you're ready to package the return item(s) to send back, the prepaid shipping label we provide you is based on the weight and size of only the item(s) you're returning... please use the original package or choose the closest size poly bag to the item you're returning (or tape down a larger size bag to the size of the item, so it is not rejected due to lack of postage for size of item). Again, to start a return, please email us at support@weworkin.com.
Unfortunately, no exchanges or refunds can be made on international orders. If you have an issue with an international order, please contact our customer service at support@weworkin.com and we’ll provide you with store credit for the purchase price, excluding taxes, duties and shipping fees.
For U.S. domestic orders, please contact us within 21 days of receiving your order if you would like to request a return/refund (at support@weworkin.com.) We inspect all returned items using the requirements listed in our RETURN POLICIES for refund eligibility, and reserve the right to refuse any return that we deem ineligible. Once our warehouse has accepted the return (unused/unworn, in new and re-sale condition), you will be issued a refund to your original form of payment, minus any shipping fees. (The cost of the return label will be deducted from your total refund.) It may take up to 3-5 working days for your bank to recognize the refund transaction and for your account to reflect the credit.
*All items in our DEALS collection, sale-marked items, and any items that do not meet the return eligibility requirements, will not be eligible for refunds.
Unfortunately, no exchanges or refunds can be made on international orders. If you have an issue with an international order, please contact our customer service at support@weworkin.com and we’ll provide you with store credit for the purchase price, excluding taxes, duties and shipping fees.
If a product arrives to you with a defect, or we incorrectly send the wrong size, color or item, a prepaid return label will be emailed to you for a return—once you have dropped the package to the return shipper, and it is in their system back to our warehouse, a replacement item will be reshipped at our expense. Before sending back the package, please email us with all details first, including a picture of the issue, so we can decide the fastest way to resolve your problem to support@weworkin.com.
SHIPPING
Of course! You will receive a tracking number automatically, once your order is fulfilled. We typically drop your package at the shipper the same-day as it is fulfilled (if received by 11am EST Monday-Friday, and Saturdays), or within 24 hours of fulfillment, when at all possible. Please remember—if we drop your package after 5pm on a weekday, or on a Saturday/Sunday, or over a holiday, your package may not be entered into the shippers system until their normal business hours. Please allow at least 24 hours for the package to be loaded into the shippers system before tracking info is updated (longer if over a weekend or holiday.) For more information, please contact us at support@weworkin.com.
Shipment tracking numbers are generated automatically, once your order is fulfilled in our warehouse. Shippers typically pickup within 24-48hrs of fulfillment, when at all possible. Please remember—if your package is picked up after 4pm on a weekday, on a Saturday/Sunday, or over a holiday, your package may not be entered into the shippers system until the next business day. Once picked up, please allow 24 hours for the package to be scanned into the shippers system (or longer during peak holidays) before tracking info is updated.**
**Please know that we are doing our best to get your package out the door, within 24-48 hrs once the order is fulfilled. Shippers are currently experiencing delays due to low staffing, including FEDEX, USPS and UPS. We are also seeing late or missed scans, meaning that our packages are picked up, but are late being scanned, and/or tracking is not updating in real time. There have even been cases that packages are not being scanned at the shipper, until the day they are delivered to you. For more information, please contact us at support@weworkin.com.
We currently offer shipping worldwide to 190 countries. Orders generally leave our warehouse within 1-3 business days. Depending on the shipping option you select, DHL will handle the shipping of all international orders. For questions on international shipping, please contact us via support@weworkin.com or our online chat!
We try our best to fulfill within 24-48 hrs of ordering and packages are typically picked up by the shipper the same-day as it is fulfilled (if received by 11am EST Monday-Friday, and Saturdays) when at all possible—or within 24 hours of fulfillment. Once the order has been picked up by the shipper (either USPS or UPS domestically, and DHL for international), their processing is out of our hands.** Most US orders take anywhere from 3-5 business days to arrive, depending on the delivery service and the location. Weather and unexpected events are exceptions to the norm, and are handled at the shippers discretion. (International orders are handled by DHL.)
**Please know that we are doing our best to get your package out the door, within 24-48 hrs once the order is fulfilled. Shippers are currently experiencing delays due to low staffing, including FEDEX, USPS and UPS. We are also seeing late or missed scans, meaning that our packages are picked up, but are late being scanned, and/or tracking is not updating in real time. There have even been cases that packages are not being scanned at the shipper, until the day they are delivered to you.
If the address provided by a customer is invalid, or undeliverable due to vacancy or other reason, and the package is returned to us, we will contact the customer directly—please provide a phone number and/or email that you check frequently with your order. If we cannot contact you using the contact information provided during order placement, we will hold the package for 30 days to see if you contact us. If we still have not heard from the customer within 30 days of a returned package, the sale will be considered final and the items will be restocked with no refund.
If we successfully contact you about the returned package, and you provide a new address for re-delivery, we will ask that you pay for any return shipping to get the order back to you. Also, any orders shipped to invalid customer supplied addresses, that are accepted at the address provided, are final and will not be replaced or refunded. For more information, please contact us at support@weworkin.com.
If a package is marked as "delivered" to your address via UPS or USPS, we are unable to provide additional tracking information but we can help! Although WE WORKIN cannot be held responsible for lost packages in shipping, or missing "delivered" scans, WE CAN FILE an insurance claim for you! Please contact us at support@weworkin.com to get started on the shipping claim.
FYI, package theft is on the rise, especially during holiday peaks, so please plan accordingly to either be available for delivery or have a safe place to deliver. We/shippers can not take responsibility for stolen packages or damages due to pets or weather once delivered—please have pets contained so that they don't damage packages left on your premises.
PAYMENT QUESTIONS
Your credit card information is protected by SSL (encrypted to not be stolen while being transmitted across the internet.) We try to provide you with as many of the payment options you are used to, and comfortable with, to shop securely on our website.
Once you have submitted your order, your card is immediately charged. If you have a problem while ordering, please contact us as quickly as possible (support@weworkin.com) and we'll do whatever we can to help you.
If you have a coupon code, you will enter it during the Checkout process. Look for the "Discount Code" section on the right hand side of the checkout page, just above your Subtotal. (Sorry, we cannot add in a discount code after you have already checked out.) You can also leave a note or comment in the Notes section. For more information, please contact us at support@weworkin.com.
Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. Simply add your items to your shopping cart and checkout as normal. At the checkout choose Afterpay as your payment method.
First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Yes, for more information about Afterpay on our site, please click here...
