WORK HARD • LIVE HARD • WE WORKIN

FAQs

ORDER PROCESSING

Most of our orders are processed and shipped within 24 hours after your order is placed.* Please email us immediately at info@weworkin.com if you need a change or to cancel, and we will do our best to help you.

Once an order has been packaged and taken to the shipper, the order cannot be changed or cancelled. (Also, we cannot add any discount codes after an order has been placed.)

*exclusions may apply. During holidays, unforeseen events, and weather circumstances beyond our control, shipping days/times may delay order delivery.

Ugh, this kills us too. Please send us pics of your damaged item, and any other details we should know, within 24 hours to info@weworkin.com. We will do whatever we can to make this right, once we can see what we're working with, and how we can get you your replacement gear.

Absolutely! Contact us at info@weworkin.com and we'll resend the confirmation email.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items that have been worn, washed or damaged once you have received, cannot be returned. Please get in touch if you have questions or concerns about your specific item.

To start a return, you can contact us at info@weworkin.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@weworkin.com.

Sorry, we don't do exchanges. The fastest way to ensure you get what you want is to return the item you have (see our RETURN POLICY)—once the return is accepted, you can make a separate purchase for a new item. To start a return, please email us at info@weworkin.com.

We hope that you'll never have a reason to need a refund, but sh*t happens, we get it. Please contact us at info@weworkin.com to start a return/refund. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to you.

SHIPPING

Of course! You will receive a tracking number automatically, once your order is fulfilled. We typically drop your package at the shipper same-day (if received by 2pm EST Monday-Friday, or by 11am EST on Saturdays), or within 24 hours, when at all possible. Please remember—if we drop your package after 5pm on a weekday, on a Saturday/Sunday, or over a holiday, your package may not be entered into the shippers system until their normal business hours. Please allow 24 hours for the package to be loaded into the shippers system before tracking info is updated.

Tracking numbers are generated automatically, once your order is fulfilled in our warehouse. We typically drop your package at the shipper same-day, or within 24 hours, when at all possible. Please remember—if we drop your package after 5pm on a weekday, on a Saturday/Sunday, or over a holiday, your package may not be entered into the shippers system until their normal business hours. Please allow 24 hours for the package to be loaded into the shippers system before tracking info is updated.**

**Please know that we are doing our part to get your package out the door, the same day the packages are received (if by the times listed above). Shippers, apparently due to COVID-19 (but who really knows), are experiencing delays, including FEDEX, USPS and UPS. We are also seeing late or missed scans, meaning that our packages are dropped, but are late being scanned, and/or tracking is not updating in real time. There have even been cases that packages are not being scanned at the shipper, until the day they are delivered to you. 

Sorry, we only offer shipping within the United States at this time. We do hope to expand into international orders/shipping!

We always try to fulfill and drop your order to the shipper on the same day it was received—if received by 2pm EST Monday-Friday, or Saturday by 11am EST— or at least within 24 hours. Once the order has been dropped off to the shipper (either USPS or UPS), it's processing is out of our hands.** Most orders take anywhere from 3-5 business days to arrive, depending on the delivery service and the location. Weather and unexpected events are exceptions to the norm, and are handled at the shippers discretion.

**Please know that we are doing our part to get your package out the door, the same day the packages are received (if by the times listed above). Shippers, apparently due to COVID-19 (but who really knows), are experiencing delays, including FEDEX, USPS and UPS. We are also seeing late or missed scans, meaning that our packages are dropped, but are late being scanned, and/or tracking is not updating in real time. There have even been cases that packages are not being scanned at the shipper, until the day they are delivered to you. 

If your order was sent back to us, we will contact you and together we'll determine the best way to get the shipment rectified. Please know that we will always do our best to keep you satisfied!

PAYMENT QUESTIONS

Your credit card information is protected by SSL (encrypted to not be stolen while being transmitted across the internet.) We try to provide you with as many of the payment options you are used to, and comfortable with, to shop securely on our website.

Once you have submitted your order, your card is immediately charged. If you have a problem while ordering, please contact us as quickly as possible (info@weworkin.com) and we'll do whatever we can to help you.

If you have a coupon code, you will enter it during the Checkout process. Look for the "Discount Code" section on the right hand side of the checkout page, just above your Subtotal. (Sorry, we cannot add in a discount code after you have already checked out.)

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. Simply add your items to your shopping cart and checkout as normal. At the checkout choose Afterpay as your payment method.

First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Yes, for more information about Afterpay on our site, please click here...