FAQs

We do our best to fulfill orders within 24 hrs and ship within 24 hours after your order is fulfilled.* Please email us immediately at support@weworkin.com if you need a change or to cancel, and we will do our best to help you.

Once an order has been packaged and taken to the shipper, the order cannot be changed or cancelled. (Also, we cannot add any discount codes after an order has been placed.)

*exclusions may apply. During holidays, unforeseen events, and weather circumstances beyond our control, fulfillment and shipping days/times may delay order delivery.

Ugh, this kills us too. Please contact us immediately to help resolve the issue. Although WE WORKIN cannot be held responsible for damages in shipping, or incurred once delivered, WE CAN FILE an insurance claim for you! Please contact us at support@weworkin.com to get started on the shipping claim.

FYI, package theft is on the rise, especially during holiday peaks, so please plan accordingly to either be available for delivery or have a safe place to deliver. We/shippers can not take responsibility for stolen packages or damages due to pets or weather once delivered—please have pets contained so that they don't damage packages left on your premises.

Absolutely! First, please check your Spam/Junk folders if you did not receive it in your Inbox. Then, contact us at support@weworkin.com and we'll resend the confirmation email.

NO RETURNS/REFUNDS FOR SALE ITEMS

We do not allow returns or refunds for items that are purchased at a sale price. Typically when we have SALES, we are reducing stock to make room for new items or to discontinue apparel that we will no longer be re-stocked. Returns or refunds cannot be processed because we may no longer have additional stock for replacement or have need to carry the items forward.

RETURN POLICY FOR U.S. DOMESTIC ORDERS
(We don’t process Exchanges)

Our Return Policy is valid for 21 days after you receive your order, for items that were not purchased at a sale price. For all U.S. Domestic orders, our Return Policy is valid for 21 days after you receive your order. If 21 days have passed since your purchase, we unfortunately can’t offer you a return or refund. This is due to inventory that may or may not be stocked at the current time, or products going out of stock. RETURNS must be shipped back within 7 DAYS of the return label being issued to the customer via email. We can NOT accept returns for refund, if the package is not shipped within 7 days of the return label being issued.

To be eligible for a Return, your item(s) must be in new, unworn, unwashed condition and suitable for re-sale (new condition, means new! Returned items need to be in re-sale condition. Free of the following, but not limited to… water marks, deodorant stains, perfumes, animal hair, make-up, etc.) Return requests are subject to refusal upon receipt, if they don’t comply with these requirements.

If a product arrives to you with a defect, or we incorrectly send the wrong size, color or item, a prepaid return label will be emailed to you for a return, once the return is in shipment back to us, a replacement item will be reshipped at our expense. Before sending back the package, please email us with all details first, including a picture of the issue, so we can decide the fastest way to resolve your problem to support@weworkin.com.

Sale items and any products in our DEALS collection are final and returns are not accepted. Any return claims after 21 days will be declined.

To start a return, or for more information anytime, please contact us at support@weworkin.com. 

Unfortunately, no exchanges or refunds can be made on international orders. If you have an issue with an international order, please contact our customer service at support@weworkin.com and we’ll provide you with store credit for the purchase price, excluding taxes, duties and shipping fees.

Unfortunately, we can not process exchanges, only returns on U.S. domestic orders. [We do not allow returns or refunds for items that are purchased at a sale price. Typically when we have SALES, we are reducing stock to make room for new items or to discontinue apparel that we will no longer be re-stocked. Returns or refunds cannot be processed because we may no longer have additional stock for replacement or have need to carry the items forward.]

Since we are unable to process exchanges, please contact us at support@weworkin.com so that we can set you up for a return/refund (as long as the products are unworn, unwashed, and in their original condition). Once you have contacted us, we will send you a return label to your email (please check your spam/junk folders if you don't see the email in your Inbox), so that you can print it out and send the product(s) back to us. RETURNS must be shipped back within 7 DAYS of the return label being issued to the customer via email. We can NOT accept returns for refund, if the package is not shipped within 7 days of the return label being issued.

Typically, as soon as we receive the returned item(s), we issue a refund back to your original method of payment (minus shipping expenses). Feel free to place a replacement order when the refund is complete, or earlier if you choose.  

Just FYI, when you're ready to package the return item(s) to send back, the prepaid shipping label we provide you is based on the weight and size of only the item(s) you're returning... please use the original package or choose the closest size poly bag to the item you're returning (or tape down a larger size bag to the size of the item, so it is not rejected due to lack of postage for size of item). Again, to start a return, please email us at support@weworkin.com.

Unfortunately, no exchanges or refunds can be made on international orders. If you have an issue with an international order, please contact our customer service at support@weworkin.com and we’ll provide you with store credit for the purchase price, excluding taxes, duties and shipping fees.

For U.S. domestic orders, please contact us within 21 days of receiving your order if you would like to request a return/refund (at support@weworkin.com.) [We do not allow returns or refunds for items that are purchased at a sale price. Typically when we have SALES, we are reducing stock to make room for new items or to discontinue apparel that we will no longer be re-stocked. Returns or refunds cannot be processed because we may no longer have additional stock for replacement or have need to carry the items forward.]

We inspect all returned items using the requirements listed in our RETURN POLICIES for refund eligibility, and reserve the right to refuse any return that we deem ineligible. Once our warehouse has accepted the return (unused/unworn, in new and re-sale condition), you will be issued a refund to your original form of payment, minus any shipping fees. (The cost of the return label will be deducted from your total refund.) It may take up to 3-5 working days for your bank to recognize the refund transaction and for your account to reflect the credit.

*All items in our DEALS collection, sale-marked items, and any items that do not meet the return eligibility requirements, will not be eligible for refunds.

Unfortunately, no exchanges or refunds can be made on international orders. If you have an issue with an international order, please contact our customer service at support@weworkin.com and we’ll provide you with store credit for the purchase price, excluding taxes, duties and shipping fees.

If a product arrives to you with a defect, or we incorrectly send the wrong size, color or item, a prepaid return label will be emailed to you for a return—once you have dropped the package to the return shipper, and it is in their system back to our warehouse, a replacement item will be reshipped at our expense. Before sending back the package, please email us with all details first, including a picture of the issue, so we can decide the fastest way to resolve your problem to support@weworkin.com.