Returns are a bummer, we agree. WE WORKIN wants you satisfied with your order and your online experience.
RETURN POLICY (We don’t process Exchanges)
Our Return Policy is valid for 21 days after you receive your order. If 21 days have passed since your purchase, we unfortunately can’t offer you a return or refund. This is due to inventory that may or may not be stocked at the current time, or products going out of stock. RETURNS must be shipped back within 7 DAYS of the return label being issued to the customer via email. We can NOT accept returns for refund, if the package is not shipped within 7 days of the return label being issued.
To be eligible for a Return, your item(s) must be in new, unworn, unwashed condition and suitable for re-sale (new condition, means new! Free of the following, but not limited to… water marks, deodorant stains, perfumes, animal hair, make-up, etc.) Returned items need to be in re-sale condition—if you wouldn’t want to receive it, then we don’t want to re-sell it. Return requests are subject to refusal upon receipt, if they don’t comply with these requirements.
If a product arrives to you with a defect, or we incorrectly send the wrong size, color or item, a prepaid return label will be emailed to you for a return, and a replacement item will be reshipped at our expense. Before sending back the package, please email us with all details first, including a picture of the issue, so we can decide the fastest way to resolve your problem to email@example.com. No pics, no replacements.
Sale items and any products in our DEALS collection are final and returns are not accepted. Any return claims after 21 days will be declined.
To start a return, or for more information anytime, please contact us at firstname.lastname@example.org.
The fastest way to ensure you get what you want is to RETURN the item you have, we cannot do exchanges. Then, once you have requested the return and it is accepted, or whenever you choose, make a separate purchase for the new item.
We inspect all returned items using the requirements above for refund eligibility, and reserve the right to refuse any return that we deem ineligible. Once our warehouse has accepted the return (unused/unworn, in new and re-sale condition), you will be issued a refund to your original form of payment, minus any return shipping fees. (The cost of the return label will be deducted from your total refund.) It may take up to 3-5 working days for your bank to recognize the refund transaction and for your account to reflect the credit.
*All items in our DEALS collection, sale-marked items, and any items that do not meet the return eligibility requirements, will not be eligible for refunds.
EXCEPTIONS / Non-returnable items
Items that have been worn, washed or damaged once you have received, cannot be returned. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items. Please contact us for additional info at email@example.com.