Returns are a bummer, we agree. WE WORKIN wants you satisfied with your order and your online experience.
RETURN POLICY (We don’t process Exchanges)
Our Return Policy is valid for 21 days after you receive your order. If 21 days have passed since your purchase, we unfortunately can’t offer you a return or refund. This is due to inventory that may or may not be stocked at the current time, or products going out of stock. RETURNS must be shipped back within 7 DAYS of the return label being issued to the customer via email. We can NOT accept returns for refund, if the package is not shipped within 7 days of the return label being issued.
To be eligible for a Return, your item(s) must be in new, unworn, unwashed condition and suitable for re-sale (new condition, means new! Free of the following, but not limited to… water marks, deodorant stains, perfumes, animal hair, make-up, etc.) Returned items need to be in re-sale condition—if you wouldn’t want to receive it, then we don’t want to re-sell it. Return requests are subject to refusal upon receipt, if they don’t comply with these requirements.
If a product arrives to you with a defect, or we incorrectly send the wrong size, color or item, a prepaid return label will be emailed to you for a return, and a replacement item will be reshipped at our expense. Before sending back the package, please email us with all details first, including a picture of the issue, so we can decide the fastest way to resolve your problem to email@example.com. No pics, no replacements.
Sale items and any products in our DEALS collection are final and returns are not accepted. Any return claims after 45 days will be declined.
To start a return, or for more information anytime, please contact us at firstname.lastname@example.org.
We inspect all returned items using the requirements above for refund eligibility, and reserve the right to refuse any return that we deem ineligible. Once our warehouse has accepted the return (unused/unworn, in new and re-sale condition), you will be issued a refund to your original form of payment, minus any shipping fees. (The cost of the return label will be deducted from your total refund.) It may take up to 3-5 working days for your bank to recognize the refund transaction and for your account to reflect the credit.
*All items in our DEALS collection, sale-marked items, and any items that do not meet the return eligibility requirements, will not be eligible for refunds.
Order and shipment tracking confirmations are sent via email or text (depending on what is provided when the order was placed). Please check your email spam/junk folders if you don’t see the confirmations in your Inbox. Once we fulfill and create a shipping label, your order will be ready for pick-up from the shipper, same day. Please allow at least (1) business day for the carrier to update their tracking information (on regular business days, but can take longer if the label is created over the weekend or a holiday). If your order was placed on a third-party app (Facebook, Instagram, etc….), and not from our website directly, there may not be order or shipping confirmations provided. If you need info on an order, you can always contact us directly via email at email@example.com or through the Chat inbox on our website during regular business hours (EST). Please provide us with the name on your order, or the shipping address, so we can look it up and get back to you.
WE WORKIN is not responsible for lost or stolen packages. If a package is marked as delivered to your address via UPS or USPS, we are unable to replace or refund. You will need to file a missing/stolen claim directly with the shipper. Once we turn over a package to UPS/USPS, it becomes their liability. WE WORKIN cannot be held responsible for the security and safety of your order, whether delivered in a mailbox or on your porch. Package theft is definitely on the rise, especially during holiday peaks, so please plan accordingly to either be available for delivery or have a safe place to deliver.
If the wrong address is provided by a customer, and the package is returned to us, we will contact the customer directly—please provide a good contact email and/or phone number. If we cannot contact you using the contact information provided during order placement, we will hold the package for 30 days to see if you contact us. If we still have not heard from the customer within 30 days of a returned package, the sale will be considered final and the items will be restocked with no refund. If we successfully contact you about the returned package, and you provide a new address for re-delivery, we will ask that you pay for any additional shipping to get the order back to you. Also, any orders shipped to invalid customer supplied addresses, that are accepted at the address provided, are final and will not be replaced or refunded.
NO EXCHANGES PLEASE
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, or whenever you choose, make a separate purchase for the new item.